Property & real estateSlow lead follow-upMedium evidence

After-hours AI replies cut a leasing funnel from 87 to 23 days

Thrive Communities · Seattle-based multifamily manager · Apartment List A-List Nurture (integrated with Knock CRM)

Reported result

Average leasing funnel time fell from 87.4 to 23.4 days; 99 additional tours booked in the first 60 days; lead-to-application conversion rose from 7% to 11%.

The problem

“Leasing inquiries that come in after hours sit until morning and the leads go cold.”

What they did

Generative AI answers after-hours inquiries by email, text and chat, answers common questions, and books tours straight into the CRM.

Who reported this

Vendor case study (named customer). Source: CaseStudies.com summary of Apartment List case study.

View the original source ↗

Caveats

Summary of a vendor case study; full methodology not shown.

Results are as reported by the source above. Pathly summarizes them in our own words and labels the strength of the evidence. Your results may differ. How we label evidence

More cases like this

See all cases
Property & real estateMedium evidence

AI post-tour follow-up lifts tour-to-lease rate 15% for a multifamily operator

“Prospects tour a unit and then we don't follow up consistently, so they lease somewhere else.”Kittle Property Group · EliseAI LeasingAIRead the case →Property & real estateMedium evidence

A 24/7 AI leasing assistant books 2.3x more tours across 30,000 units

“Thousands of inquiries arrive around the clock, mostly after hours, and high staff turnover means leads go cold while new hires get trained.”Case & Associates · Zuma (AI leasing assistant 'Kelsey')Read the case →Property & real estateMedium evidence

AI texting lifts lead engagement 33% for a RE/MAX team

“My agents don't follow up with leads consistently; it depends on each agent remembering.”RE/MAX Loyalty (Mark Santoyo's team) · Structurely AI AssistantRead the case →