Construction & tradesMissed calls and bookingMedium evidence

An AI CSR triples lead conversion for a Denver HVAC company

Premier Heating and Air · Denver metro HVAC, 16+ years · Podium AI Employee

Reported result

Reported 3x conversion; appointment booking fully automated into ServiceTitan.

The problem

“In peak season we can't respond to every customer instantly, and we lose jobs.”

What they did

AI CSR handles conversations end to end, gathers customer info and books appointments directly into ServiceTitan.

Who reported this

Vendor case study (named customer). Source: Podium case study: Premier Heating and Air.

View the original source ↗

Caveats

Vendor case study; '3x conversion' baseline not detailed.

Results are as reported by the source above. Pathly summarizes them in our own words and labels the strength of the evidence. Your results may differ. How we label evidence

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