Construction & tradesMissed calls and bookingMedium evidence

A plumbing and HVAC company raises call booking from under 50% to 80%

Riley Plumbing Heating & Air · Residential & commercial · ServiceTitan AI Voice Agent

Reported result

Call booking rate rose from under 50% to 80%; set up in about 20 minutes; employees no longer answer inbound calls; booked a $1,000+ emergency job on a holiday weekend.

The problem

“We book fewer than half our calls, and overflow calls go unanswered.”

What they did

AI voice agent answers all inbound calls, checks real-time capacity and books jobs 24/7; staff handle exceptions and outbound work.

Who reported this

Vendor case study (named customer). Source: ServiceTitan case study: Riley.

View the original source ↗

Caveats

Vendor case study.

Results are as reported by the source above. Pathly summarizes them in our own words and labels the strength of the evidence. Your results may differ. How we label evidence

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